General Troubleshooting Guide

Running into problems with your WordPress site? 

Here are some standard troubleshooting steps to help you.

  • Deactivate plugins one by one to see if any is affecting the theme.
  • Make sure your WordPress including Genesis theme & Sandra theme & WordPress is updated to the latest version. You can check for updates by going to Appearance > Themes in your WordPress dashboard.
  • Clear your browser cache. Steps on how to clear your browser cache can be found here .
  • Reset your permalinks. Go to Settings > Permalinks and click Save Changes at the bottom of the page.

Found a bug ?

Feel free to email us here. We will try hard to amend the error and release in the next theme update. 

Still need help? Contact Us Contact Us